Benchwork Builder Pro Support, Licensing, and Customer Policies

Effective date: July 2026

This page explains the customer-support, download, computer-transfer, license-recovery, update, compatibility, and authorized-use policies for Benchwork Builder Pro™.

These policies supplement the Benchwork Builder Pro Software License and Terms of Use. If a conflict exists, the Software License and Terms of Use control.

Contact Information

For Benchwork Builder Pro assistance, contact:

jamesmmrbs@gmail.com

To help us locate your purchase and respond efficiently, include:

Purchaser name
Email address used during checkout
Ecwid order number, when available
License key or the final several characters of the key
Benchwork Builder Pro version number
Windows version
Exact error message
Brief description of the issue
Screenshot of the problem, when helpful

Do not email the installer, complete software package, private project files, or complete generated drawing sets unless specifically requested by support.

Customer Support Process

Benchwork Builder Pro support includes reasonable assistance with:

Downloading and extracting the customer package
Installing the Windows desktop application
License activation
License revalidation
Computer-transfer and license-reset requests
Opening, saving, and managing project files
Printing and PDF export
Locating the included documentation
Reporting reproducible software defects
Understanding the intended operation of the application

Support does not include:

General Windows repair or computer troubleshooting
Printer installation or printer-driver repair
Antivirus, firewall, router, or network administration
Custom modifications to the software
Custom engineering, structural certification, or building-code advice
Woodworking labor or project fabrication
Designing or fabricating benchwork for another person
Commercial or organizational use without written authorization

Customers should review the Quick Start Guide, full Introduction and Instructions, Material Recommendations, and Software License and Terms of Use before requesting assistance.

Support Response Time

Support inquiries are normally answered within two business days.

Business days generally exclude weekends and United States federal holidays. During unusual demand, travel, illness, service outages, or complex technical investigations, a response may take longer.

The response-time target applies to the initial reply and does not guarantee that every issue will be completely resolved within two business days.

Some problems may require:

Additional information from the customer
Screenshots or error details
Reproduction and testing
A replacement build or software update
Assistance from a third-party service provider

Computer Transfers and License Resets

Each Benchwork Builder Pro personal license is issued to one individual purchaser for use on one computer.

Computer transfers are handled manually and are not automatic.

A transfer or reset may be requested when:

The licensed computer is replaced
A computer suffers permanent hardware failure
Windows is reinstalled and the computer is no longer recognized
The licensed device is retired
Major hardware changes cause the device fingerprint to change

Before attempting activation on a replacement computer, contact support at jamesmmrbs@gmail.com.

Include:

Purchaser name
Checkout email address
Order number, when available
License key
Reason for the transfer
Confirmation that Benchwork Builder Pro will no longer be used on the previous computer, when that computer remains accessible

Purchase verification may be required.

A transfer request may be denied or delayed when there is evidence of:

License sharing
Repeated unexplained device changes
Simultaneous use on multiple computers
Commercial or organizational use
Fraudulent purchase activity
Violation of the Software License and Terms of Use

A computer transfer does not transfer ownership of the license to another person. The original purchaser remains the licensee.

Lost License-Key Recovery

A lost Benchwork Builder Pro license key may be recovered after the purchase record has been verified.

Send the request from the email address used during checkout whenever possible.

Include:

Purchaser name
Original checkout email
Approximate purchase date
Ecwid order number, when available
Any other information that may help identify the purchase

For security reasons, a license key will not ordinarily be sent to an unrelated email address without additional verification.

Lost-key recovery does not create a new license or permit use on an additional computer.

Download Problems and Replacement Links

The original customer download link is normally available for:

Seven days after purchase
One download attempt

Customers should download the ZIP package promptly and retain a secure backup copy.

When a link expires or a download fails, a replacement link may be provided after the purchase is verified.

Replacement-link requests should include:

Purchaser name
Checkout email
Ecwid order number
Description of the download problem

A replacement link does not include a new or additional license.

Replacement downloads may be refused when there is evidence of unauthorized sharing, excessive requests, fraudulent activity, or violation of the license terms.

Customers are responsible for maintaining backup copies of:

The downloaded installer package
Included PDF documentation
Saved Benchwork Builder Pro project files
Final exported drawing PDFs

Project files and backups should be stored in a normal user folder such as Documents or in a secure personal backup location. Files should not be stored inside the application installation folder.

License Activation and Revalidation

Initial activation requires:

Purchaser name
Valid individual license key
Internet connection
Registration of the authorized computer
Acceptance of the Software License and Terms of Use

Benchwork Builder Pro normally revalidates the license approximately every 30 days.

When revalidation fails only because of a temporary internet connection problem or temporary licensing-service outage, the application may allow a limited seven-day grace period.

The grace period does not apply when the licensing service reports that the license is:

Invalid
Revoked
Expired
Registered to another computer
Being used beyond the permitted device limit
Otherwise unauthorized

The computer should be connected to the internet and Benchwork Builder Pro restarted to retry validation.

License Misuse and Unauthorized Sharing

Benchwork Builder Pro personal licenses may not be shared.

The software, installer, license key, project files, documentation, or generated drawing sets may not be provided to another person, business, club, school, organization, or online group except for the limited personal-project fabricator permission described in the Software License and Terms of Use.

Unauthorized activity includes:

Installing the software on multiple computers
Sharing a license key
Posting the installer or documentation online
Uploading files to shared drives or file-sharing services
Distributing generated drawings for reuse by others
Using the software for paid design or fabrication
Using the software for club, school, institutional, or business projects
Reselling, sublicensing, or transferring the license
Bypassing or interfering with activation or validation
Reverse engineering or extracting the software’s proprietary methods

A license may be suspended or revoked when misuse is reasonably suspected or confirmed.

Revocation for misuse does not create an automatic right to a refund.

Customers needing commercial, organizational, club, educational, or multi-user rights must obtain separate written authorization before using the software for those purposes.

Software Updates

Benchwork Builder Pro version 1.x customers may receive bug fixes and minor improvements for version 1.x when such updates are released.

Version 1.x updates may include:

Software defect corrections
Printing or export improvements
Compatibility adjustments
Documentation revisions
Minor interface improvements
Licensing-service corrections
Security or reliability improvements

The release of any particular update is not guaranteed.

A future major version, such as Benchwork Builder Pro version 2.0, may be offered as a separate paid product or paid upgrade.

Unless otherwise announced, an existing valid version 1.x license key is expected to remain valid for version 1.x replacement builds.

Customers may be required to accept revised Software License and Terms of Use when a material licensing or policy update is issued.

Updates may be distributed through:

Ecwid customer-download links
Email notices
The Model Railway Techniques website
Direct support communication

Customers should download updates only from an official Model Railway Techniques or Model Railroad Benchwork Store source.

Operating-System and Hardware Compatibility

Benchwork Builder Pro is designed as a 64-bit Windows desktop application.

The currently published system requirements should be reviewed before purchase and before installing an update.

Reasonable efforts will be made to maintain compatibility with the supported Windows configurations identified on the product page.

Compatibility cannot be guaranteed with every:

Future Windows version
Windows security update
Printer or printer driver
Antivirus program
Firewall configuration
Display setting
Graphics driver
Computer manufacturer configuration
Virtual machine
Emulator
Restricted or managed computer
Third-party service

Benchwork Builder Pro is not currently supported as a native application for:

macOS
Linux
ChromeOS
Android
iPhone or iPad
Windows ARM devices
Shared servers or multi-user systems

Customers using an employer-owned, school-owned, managed, restricted, or Windows S mode computer should confirm that they are permitted to install and activate third-party Windows desktop software before purchasing.

Printer and PDF Support

Benchwork Builder Pro includes functions for:

Printing the current sheet
Printing the complete drawing set
Exporting the current sheet as a PDF
Exporting the complete drawing set as a PDF

Normal printer output depends partly on Windows, the selected printer, the printer driver, the Windows print spooler, and local printer settings.

When direct printer output is unavailable because of a local printer or driver problem, customers may export the drawing set as a PDF and print it through their normal PDF viewer.

Customers are responsible for confirming:

Correct paper size
Portrait or landscape orientation
Print scale
Page margins
Complete output
Legibility of dimensions
Printer calibration when exact scale matters

Always review the printed or exported drawing set before cutting material.

Project Files and Data

Benchwork Builder Pro project files are stored locally in locations selected by the customer.

The Model Railroad Benchwork Store does not automatically store, synchronize, or back up customer project files.

Customers are responsible for:

Saving projects regularly
Using clear filenames
Maintaining backup copies
Retaining final exported PDFs
Protecting their own project data
Verifying that the correct project version is being used

Use Save Project As when creating a new variation that should not overwrite the original project.

Software Defect Reports

A suspected defect should be reported with enough information to reproduce the problem.

Include:

Software version
Windows version
Project inputs
Selected benchwork type
Imperial or metric setting
Drawing sheet involved
Exact steps that produced the issue
Screenshot or error message
Whether the issue occurs repeatedly

A defect report does not automatically mean the software is defective. Some issues may result from local printer settings, unsupported hardware, corrupted files, Windows restrictions, antivirus interference, or incorrect project inputs.

When a reproducible software defect is confirmed, a correction or replacement build may be issued when technically and commercially reasonable.

Policy Changes

These policies may be revised to reflect:

Software updates
Changes in licensing services
Support-process improvements
New compatibility requirements
Legal or regulatory requirements
Changes to product delivery

The current version published on the Model Railway Techniques website will apply to future support requests, subject to any legally required consumer rights.

Contact Information

Customer Support Process

Support Response Time

Computer Transfers and License Resets

Lost License-Key Recovery

Download Problems and Replacement Links

License Activation and Revalidation

License Misuse and Unauthorized Sharing

Software Updates

Operating-System and Hardware Compatibility

Printer and PDF Support

Project Files and Data

Software Defect Reports

Policy Changes

Related Documents